Terms of service
Terms of Service
Effective Date: 29 June 2026
Welcome to Kelvor. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
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1. Eligibility
By using this website, you confirm that:
- You are at least 16 years of age or are using the website under the supervision of a parent or legal guardian.
- You have the legal capacity to enter into binding agreements under applicable Indian laws.
- The information you provide is accurate and up to date.
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2. Account Terms
If you create an account with us, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- Providing accurate and current information.
- Notifying us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unlawful activities.
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3. Pricing and Payment
- All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
- Prices are subject to change without prior notice.
- Applicable taxes, including GST (where applicable), will be displayed during checkout.
- Payment must be completed using one of our accepted payment methods before an order is processed, unless Cash on Delivery (COD) is available.
- We reserve the right to refuse or cancel any order if payment cannot be verified or is suspected to be fraudulent.
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4. Product Descriptions
We strive to ensure that product descriptions, images, sizes, colors, and specifications are accurate. However:
- Minor variations in color may occur due to screen settings or photography.
- Product availability is subject to stock.
- We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
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5. Order Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to:
- Accept or decline any order.
- Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other operational reasons.
- Limit quantities purchased per customer or household.
If an order is cancelled after payment has been received, a refund will be processed in accordance with our Refund Policy.
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6. Shipping and Delivery
- Orders are processed within 7 Business days unless otherwise stated.
- Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, public holidays, or other unforeseen circumstances.
- Customers are responsible for providing accurate shipping information.
- We are not responsible for delays caused by courier partners or incorrect delivery details provided by the customer.
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7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Generally:
- Eligible return requests must be submitted within the specified return period.
- Products must be unused, unwashed, and returned in their original condition with all tags and packaging intact.
- Refunds will be processed through the original payment method or another applicable method, subject to our policy.
- Certain products, including customized or personalized items, may not be eligible for return unless defective or damaged.
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8. Prohibited Uses
You agree not to use our website to:
- Violate any applicable law or regulation.
- Engage in fraudulent or deceptive activities.
- Upload or transmit malicious software, viruses, or harmful code.
- Infringe intellectual property rights.
- Attempt unauthorized access to our systems.
- Interfere with the security or proper functioning of the website.
- Misuse the website for unlawful or abusive purposes.
We reserve the right to suspend or permanently block users engaging in prohibited activities.
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9. Intellectual Property
All content available on this website, including logos, designs, graphics, text, images, product photographs, trademarks, and other materials, is the property of Kelvor or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
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10. Limitation of Liability
To the maximum extent permitted under applicable law:
- Kelvor shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
- Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.
- We do not guarantee uninterrupted, error-free, or virus-free access to the website.
Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.
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11. Indemnification
You agree to indemnify and hold harmless Kelvor, its owners, employees, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising out of your breach of these Terms or misuse of the website.
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12. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Phalodi , rajasthan , India.
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13. Changes to These Terms
We reserve the right to modify or update these Terms at any time.
Any changes will become effective immediately upon posting on this website. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
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14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Store Name: Kelvor
Email: tansukh193@gmail.com
Business Address: Mokheri, phalodi (raj.) 342301
Customer Support Hours: 9 AM - 6PM
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By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.